Hello !
Here are the steps to import the ERA files from Office Ally.
1. Download the ERA files from Office Ally (click on download ERA/ EOB 835 > view and save that folder). then make sure you save it in a folder where there are no other folders/ files.
2. Right click it and unzip the folder.
3. Go to SilkOne > billing > Payments > import 835 files and import the 835 file from Office Ally's downloads ..
4. Once imported successfully, you need to go to payments at the top in SilkOne > deposits/ apply and click SHOW. You'll see a new deposit as a result of the ERA file being imported..
5. Select it > apply 835 entries > select all the entries that you're OK with > apply. Once applied, do not click the back button whatsoever. instead click 'back to deposits' at the centre top ..
After that you're good to apply the patient payment. It's not mandatory although, as the system is smart enough to consider the unapplied patient deposits as well, before generating a statement.